Frequently Asked Questions

Everything you need to know about your gear and orders.

How long will it take for my order to ship?

Standard ground shipping typically takes 3-7 business days within the continental United States. Custom Shop orders and personalized items may require additional lead time for craftsmanship.

What is your return policy for instruments?

We offer a 30-day return policy for most items purchased directly from our store. Products must be in their original condition and packaging to qualify for a full refund.

Do Fender instruments come with a warranty?

Yes, new Fender instruments are covered by a limited warranty against defects in materials and workmanship. The duration of the warranty varies by product category, such as electric guitars, amplifiers, and pedals.

Can I track my shipment online?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.

Is international shipping available?

Currently, we ship to a wide range of international locations. Shipping costs and delivery timelines are calculated at checkout based on your specific region and local customs regulations.